Payment Policy

Placing an order
Browse the Jewel Ace Online catalogue to make your purchase. When you have selected at the item you wish to order, enter the quantity you desire and click on “Order”.

When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.

Once you have successfully made your payment, your order will be processed online immediately. We will ship your order to you immediately. Please see below for information on our Shipping Policy.

Payment Options

Jewel Ace is set up to take immediate orders online through the following modes of payment:

a) Domestic and international credit cards issued by banks and institutions that are part of the Visa, and Mastercard Network
b) Visa Debit cards
c)  Paypal

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases

Please note that for Visa and Mastercard you will require to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

The Credit Card transaction will appear on your bank statement as a payment to Jewel Ace India Pvt Ltd

Pricing Policy
Product prices listed are current, however these are subject to change without advance notice.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.


Payment Security
All transactions at Jewel Ace are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Jewel Ace is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.


What is a CVV/CVC?
The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card in the signature area.

Out of stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the order handled. Jewel Ace does not back order, that is, does accept orders which we cannot fulfill immediately.

Shipping Policy
Purchases are shipped from our warehouse in Jaipur, Rajasthan by courier. Please allow following number of days from receipt of your order.

For domestic - 7 to 14 business days
For international - 14-21 business days.

Order deliveries will be made between 9am - 5pm (IST) Monday – Friday.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, etc. Jewel Ace takes no responsibility for goods signed by an alternative person.

Jewel Ace is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size , volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments